WestJet reports disclosure of guest information
CALGARY, July 28, 2017 /CNW/ - WestJet has become aware that some WestJet Rewards member profile data has been disclosed online by an unauthorized third party.
None of the data contained credit card or banking information.
WestJet has taken immediate steps to secure affected systems and has been working closely with the Calgary Police Service and the RCMP cybercrime unit in its investigation. The Office of the Information and Privacy Commissioner of Alberta and the federal Privacy Commissioner has been informed.
"The privacy and protection of our guests' information is a matter we take very seriously and we have worked swiftly and aggressively to resolve this incident," said Craig Maccubbin, WestJet Executive Vice-President and Chief Information Officer. "WestJet is in the process of contacting affected guests and we deeply regret any inconvenience this may cause."
WestJet continues to work together with government, law enforcement agencies and the technology industry to combat the growth of hacking and other cybercrimes.
WestJet encourages all WestJet Rewards members to update their passwords on a regular basis.
We are proud to be Canada's most trusted airline and one of very few airlines globally that does not commercially overbook. Together with our regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships. WestJet Vacations offers affordable, flexible vacations to more than 60 destinations and the choice of more than 800 hotels, resorts, condos and villas. Members of the WestJet Rewards program earn WestJet dollars on flights, vacation packages and more. Members use WestJet dollars towards the purchase of WestJet flights and vacations packages on any day, at any time, to any WestJet destination with no blackout periods ̶ even on seat sales.
Recent recognition includes:
2017/2016 Canada's Most Trusted Airline (Gustavson School of Business at the University of Victoria)
2017 Best Airline in Canada and Travellers' Choice Winner Mid-Sized and Low Cost Airlines – North America (TripAdvisor Travelers' Choice awards for Airlines)
2016 Canada's most reputable company for Corporate Social Responsibility (Reputation Institute)
2016/2015/2014/2013/2012 Ranked top three for Canadian Brands (Canadian Business Magazine)
2016/2015/2014/2013 WestJet RBC World Elite MasterCard ranked #1 in Canada (MoneySense magazine)
2015/2011/2010/2008/2007/2006/2005 Canada's Most Admired Corporate Culture (Waterstone Human Capital)
2015 Best Employers in Canada (Aon Hewitt)
For further information: Media contacts: To contact WestJet media relations, please email firstname.lastname@example.org.